Our clients
PAGER works with companies from around the world and of all sizes.
Our client list includes global conglomerates, government enterprises, large national firms and thriving small to medium corporates.
Specialist sectors and requirements
Our diverse leadership team has decades of in-house experience, covering all major sectors, with an emphasis in high-risk critical infrastructure sectors.
Our best-in-class risk expertise, combined with our sector subject matter knowledge means we can meaningfully contribute to managing risks and opportunities with direct practical knowledge.
We have been on-the-ground when big-bets come off, and we have also learned by the best teacher there is – first-hand experience when things go wrong. We have been in the board meetings in the aftermath of both, so we know what it is like to be in your shoes. We will walk with you as you navigate the challenges, the wins, and the pitfalls.
Case studies
Risk taxonomy, accountability and appetite
Client
Global steel company
Client challenege
- Risk accountability and oversight was not clear and the board wanted clarity.
- Standard risk categories were applied (e.g. (Finance, Compliance, Operations, Technology etc), but they were very broad and not specific to the organisation.
- The risk framework was restricting people’s ability to use risk intuitively.
- There was no methodology or conversation around opportunity or upside risk.
Our client says
“The experience has been a great way to educate on risk and I do not think we would be where we are today if not for PAGER.”
PAGERisk solution in summary
- Developed a custom risk taxonomy with ~10 parent and ~40 child categories
- Aligned the risk taxonomy to strategy (value chain) and function (operations)
- Defined executive accountability and ownership across the risk taxonomy
- Established a new risk appetite approach, using a ‘risk appetite matrix’ to define four levels of appetite and clear parameters for each threshold
- Guided board and business to set appetite for each category in the taxonomy
- Highlighted categories where the business wishes to take more risk to grow
- Clarified roles and responsibilities across the three lines of defense
- Opened up a whole new conversation on risk across the business
Hear from our clients
“Working with ERM helped me and my team experience just how valuable and strategically important risk management can be. After decades of only having compliance-based, administrative, and frustratingly slow(!) risk conversations centred on mitigating threats in an operational environment, this was a breath of fresh air. Having Anthony and the ERM team working as part of our team helped to build our risk capability at the same time as we refashioned our operating model. After several years of trying to build something that managed risk effectively, with ERM’s support we were able to put risk thinking at the centre of our decision-making process and design something that had the potential to enable us to truly grasp opportunities while also protecting the business from threats.”
Kate Hobbs
Strategy and Growth Executive
“We engaged ERM International (based on a positive referral) to review our Business Continuity and Crisis Management Framework and supporting documentation. I have found the ERM team to be a breath of fresh air to work with. They listened to us and understood our scope of work and presented a practical and simple solution to our problem. Using their wealth of industry experience, they integrated themselves within the organization, working alongside our operational teams, gaining their buy-in, building confidence in the subject and delivering tangible results. They have demonstrated foresight and flexibility by suggesting amendments to our initial scope that would benefit the organization and in my opinion, we have received more than we initially envisioned. Their service has definitely exceed my expectations. I would definitely work with ERM International again and would recommend their services to others.”
Erika Allen
Risk Director
“I had been tasked with transforming and maturing enterprise risk management in a fast paced, dynamic environment. I needed help in doing this in a meaningful way, which would engage management and really feel tailored to our business. I came across Anthony on a webinar as I was researching ideas and loved the way he talked about risk management, it was practical, engaging and far removed from the typical approaches and theory I’ve seen. Clearly, here was someone who had actually done it in organisations and really understood what it takes to bring risk management to life. Anthony really understood the unique culture and industry we have and operate within and how to tap into it, despite not being an industry expert in our field. We did all this remotely too and that didn’t cause us any issues. I would always use ERM International in future because of this pragmatic, adaptable way of working and fundamentally they are also really nice people, clearly experts who are genuinely focused on working with you as a critical friend and are in it for the long game”.
Ruth Brouder
Director of Risk, UK FTSE 250
“The risk taxonomy we developed with PAGER transformed our enterprise risk approach.
“It has become a catalyst for risk education and engagement across the business.
“Areas of the business from the CEO and C-Suite to our Strategy team and even Internal Audit have found the new taxonomy and appetite approach useful.
“They are now coming to us to talk about risk and how we can work together.
“PAGER’s risk appetite approach also resonated really well with our board. We have our whole risk ecosystem and appetite on a single slide and it is so powerful.
“We really appreciate the PAGERisk team. If we had not done this work, I don’t think we would be where we are today.”
Global steel company
Head of Group Risk